CVS Caremark: Horrible. Lack of any care for patient. Switc...
A CVS Caremark customer review by GetHuman user ~Unhappy customer from November 16th, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other CVS Caremark customers when your case took place?
~Unhappy customer: Yes I can. It was late at night, on November 7th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common CVS Caremark problems)
~Unhappy customer: "Preauthorization" was why I was trying to call.
~Unhappy customer's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: Horrible. Lack of any care for patient. Switched medications without consulting patient, costing patient more money for generic than the name brand would have cost. Stupid. No response when confronted with arbitrary switch.
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~Unhappy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a five out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his CVS Caremark customer service problem that occurred on November 7th, 2017.