CVS Caremark: I cannot get the medicine I need as caremark wi...
A CVS Caremark customer review by GetHuman user ~yama from November 16th, 2017
Background on ~yama's case
GetHuman: ~yama - can you tell our other CVS Caremark customers when your case took place?
~yama: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~yama a list of common CVS Caremark problems)
~yama: "Re-order prescription" was why I was trying to call.
~yama's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yama: I cannot get the medicine I need as caremark will not lower my co pay.First they say I have to pay $***mo for medication the $**.***month. They don't even understand their own plan. Singulair has a generic,which is not working for me. According to their website there are NO othe alternative drugs. And yet they insist I take an alternative drug. It is like trying to reason with a monkey. If yo do not have caremark don't get you will regret it.
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~yama: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yama: I'd give them a five out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~yama: For that I would say five out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~yama: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yama taken from his CVS Caremark customer service problem that occurred on November 14th, 2017.