CVS Caremark: I'm asking my employer to look elsewhere. Infl...
A CVS Caremark customer review by GetHuman user ~Snowayout from November 4th, 2017
Background on ~Snowayout's case
GetHuman: ~Snowayout - can you tell our other CVS Caremark customers when your case took place?
~Snowayout: Sure. It was middle of the night, on October 27th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~Snowayout a list of common CVS Caremark problems)
~Snowayout: "Re-order prescription" was why I was trying to call.
~Snowayout's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Snowayout: I'm asking my employer to look elsewhere. Inflexible, incompetent, are the first words that come to mind. * weeks before leaving on extended vacation I sent in a prescription for mail order. One which they had been providing for years-still delay and may have to run out. No ability to fill more than a months supply on another med even though leaving the country for * weeks. Great example of how a company should not be run. They know they hold all the cards and customers be damned.
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~Snowayout: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Snowayout: I'd give them a four out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~Snowayout: For that I would say three out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~Snowayout: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Snowayout taken from his CVS Caremark customer service problem that occurred on October 27th, 2017.