CVS Caremark: Needed to close the account because of circumst...
A CVS Caremark customer review by GetHuman user GetHuman-78961 from November 17th, 2017
Background on GetHuman-78961's case
GetHuman: GetHuman-78961 - can you tell our other CVS Caremark customers when your case took place?
GetHuman-78961: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78961 a list of common CVS Caremark problems)
GetHuman-78961: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-78961's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78961: Needed to close the account because of circumstances beyond my control, waited on hold way too long. Information on mailing prescriptions wasn't clear. After only * months they said I'd reached my limit, and had to pay full price for prescriptions. I haven't been happy with this service in any way.
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
GetHuman-78961: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78961: I'd give them a two out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
GetHuman-78961: For that I would say three out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
GetHuman-78961: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78961 taken from his CVS Caremark customer service problem that occurred on November 9th, 2017.