CVS Caremark: Total phone call was over * hours before I fina...
A CVS Caremark customer review by GetHuman user ~sarmcr from November 22nd, 2017
Background on ~sarmcr's case
GetHuman: ~sarmcr - can you tell our other CVS Caremark customers when your case took place?
~sarmcr: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~sarmcr a list of common CVS Caremark problems)
~sarmcr: "Make an order" was why I was trying to call.
~sarmcr's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sarmcr: Total phone call was over * hours before I finally found out status of * of my medications which CVS Caremark transferred to another division and yet NO ONE advised us. This is an on going problem with CVS Caremark. The "canned" replies of "I understand" make matters worse. I have yet to have one order go smoothly.
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~sarmcr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sarmcr: I'd give them a one out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~sarmcr: For that I would say four out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~sarmcr: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sarmcr taken from his CVS Caremark customer service problem that occurred on November 18th, 2017.