Caliber Home Loans: Horrible
A Caliber Home Loans customer review by GetHuman user GetHuman-bookern from December 2nd, 2017
Background on GetHuman-bookern's case
GetHuman: GetHuman-bookern - can you tell our other Caliber Home Loans customers when your case took place?
GetHuman-bookern: Yes. It was afternoon, on November 26th.
GetHuman: Did you reach out to Caliber Home Loans, and if so, how?
GetHuman: And which of these common Caliber Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bookern a list of common Caliber Home Loans problems)
GetHuman-bookern: "None of those really matches why I wanted to call Caliber Home Loans that day." was why I was trying to call.
GetHuman-bookern's review of Caliber Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Caliber Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bookern: Horrible
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-bookern: Got emails saying payments posted to account. Got letter saying I was missing four payments. I have all emails from payments sent by bank.
GetHuman: Let's quantify your experience contacting Caliber Home Loans. On a scale of 1 to 5, how easy is it go get help on a Caliber Home Loans problem?
GetHuman-bookern: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bookern: I'd give them a three out of five on communication.
GetHuman: And what about Caliber Home Loans's ability to quickly and effectively address your problem?
GetHuman-bookern: For that I would say four out of five.
GetHuman: And finally- any advice for other Caliber Home Loans customers?
GetHuman-bookern: Call them early in the day or late. Don't forget any personal or account information you might need for Caliber Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bookern taken from his Caliber Home Loans customer service problem that occurred on November 26th, 2017.