Caliber Home Loans: I have always paid my mortgage before the due d...

A Caliber Home Loans customer review by GetHuman user ~TJV from November 25th, 2017

Background on ~TJV's case

GetHuman: ~TJV - can you tell our other Caliber Home Loans customers when your case took place?
~TJV: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Caliber Home Loans, and if so, how?
~TJV: I used the 800-401-6587 number I found for on the GetHuman Caliber Home Loans customer phone number page I was on: Caliber Home Loans Customer Service Phone Number
GetHuman: And which of these common Caliber Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~TJV a list of common Caliber Home Loans problems)
~TJV: "None of those really matches why I wanted to call Caliber Home Loans that day." was why I was trying to call.

~TJV's review of Caliber Home Loans customer service

GetHuman: So how would you sum up your experience for GetHuman's Caliber Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TJV: I have always paid my mortgage before the due date. However, I was surprised to get an email from Caliber stating my February payment had been made, even though I had not received my statement. I pay more than the minimum amount and, without my authorization, Caliber applied some of the extra I had paid to my mortgage. It took two calls to straighten that out. Then they sent a letter stating my mortgage was overdue. When I called about that, I was told that my mortgage is NOW up to date with the implication from the customer service rep that I was a deadbeat. He refused to send a letter stating that I had been sent that letter in error. If Caliber were a restaurant, I would never eat there again. Caliber took over my loan about a year ago. In nearly ** years of dealing with mortgage companies I have never had a problem until this group. My recommendation to anyone thinking of taking out a mortgage is to look elsewhere.
GetHuman: Let's quantify your experience contacting Caliber Home Loans. On a scale of 1 to 5, how easy is it go get help on a Caliber Home Loans problem?
~TJV: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TJV: I'd give them a four out of five on communication.
GetHuman: And what about Caliber Home Loans's ability to quickly and effectively address your problem?
~TJV: For that I would say three out of five.
GetHuman: And finally- any advice for other Caliber Home Loans customers?
~TJV: Call them early in the day or late. Don't forget any personal or account information you might need for Caliber Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TJV taken from his Caliber Home Loans customer service problem that occurred on November 24th, 2017.

Caliber Home Loans

1.80 of 5 stars | 60 reviews

~TJV's Caliber Home Loans Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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