California Department of Motor Vehicles (DMV/RMV): Called a total of ** times in a row between...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~anonymous: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~anonymous: "Lost ID/License Renewal" was why I was trying to call.
~anonymous's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Called a total of ** times in a row between *:** pm and *:** pm. Most of the time it went straight to the busy tone. Twice it went through and I actually heard the line dialing, but then the line would just get cut off. Luckily on my **th try, a lady named Deborah (who sounded like she had the most boring job in the entire world and she had been trapped in a dungeon for ** years doing ONLY this) picked up after only * minute of waiting. Surprising, given all the complaints about wait time. As sad as she sounded (Her responses were very short, blunt, and monotonous), she processed by request extremely fast. I had asked for a reissuance of my driver's license which was sent to an old address. She said they issued it as of today and it would arrive at my housein about * or * weeks. Done and done. Could definitely use better customer service though...and a hug. Many hugs...and a red bull maybe.
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 17th, 2017.