California Department of Motor Vehicles (DMV/RMV): I waited on hold for over an hour, only to be t...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~eh from November 3rd, 2017
Background on ~eh's case
GetHuman: ~eh - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~eh: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~eh a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~eh: "Title Release" was why I was trying to call.
~eh's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eh: I waited on hold for over an hour, only to be told by the DMV call center to contact the number Sacramento number posted on this site. There is no que, or at least I was never to get into it, just one busy signal after another. Plus both sacto numbers are set up to disallow repeat dialing.
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~eh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eh: I'd give them a two out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~eh: For that I would say three out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~eh: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eh taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 1st, 2017.