California Department of Motor Vehicles (DMV/RMV): The guy on the phone asked me ALL the informati...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~Pissed Off from November 24th, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~Pissed Off: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~Pissed Off: "Lost ID/License Renewal" was why I was trying to call.
~Pissed Off's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: The guy on the phone asked me ALL the information that I put down on my ID card, when I called to ask why it hadn't been sent yet. He said I "Didn't sound like the person's name on the card". So he basically said I sound like a woman, because the name on the card is a man's name???? What the ****.
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~Pissed Off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a one out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~Pissed Off: For that I would say two out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 17th, 2017.