California Department of Motor Vehicles (DMV/RMV): the "enter your telco* and receive a callback o...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~Yaateh from November 22nd, 2017
Background on ~Yaateh's case
GetHuman: ~Yaateh - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~Yaateh: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~Yaateh a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~Yaateh: "DUI" was why I was trying to call.
~Yaateh's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yaateh: the "enter your telco* and receive a callback on the gethuman.com" DOES NOT WORK. Horrible website. DMV - State of CA as usual collects a paycheck from the taxpayer and does NOT do there job. No one answers the ***.***.**** is not a valid number, I wrote a program to robot dial this number for over * hours, no one ever answered. State of CA public employees are riding a gravy train of entitlements, bloated salaries, gold star pension and benefit plans footed financially by the people calling into their call center and they treat us like ****. Public employees work in the public sector because they cannot hack it in the private sector. Based on what we pay them, we should be getting gold-star service, I am ready to OUTSOURCE to India our DMV services.
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~Yaateh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yaateh: I'd give them a one out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~Yaateh: For that I would say five out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~Yaateh: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yaateh taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 17th, 2017.