California Disability Insurance (SDI): You can get great service IF you can ever get t...
A California Disability Insurance (SDI) customer review by GetHuman user ~rainbow brite from November 27th, 2017
Background on ~rainbow brite's case
GetHuman: ~rainbow brite - can you tell our other California Disability Insurance (SDI) customers when your case took place?
~rainbow brite: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to California Disability Insurance (SDI), and if so, how?
GetHuman: And which of these common California Disability Insurance (SDI) customer issues best describes the reason you wanted to talk to them?
(Shows ~rainbow brite a list of common California Disability Insurance (SDI) problems)
~rainbow brite: "File a claim" was why I was trying to call.
~rainbow brite's review of California Disability Insurance (SDI) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Disability Insurance (SDI) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rainbow brite: You can get great service IF you can ever get through. I called *** times & got hung up on everytime when it says "the maximum number of callers has been reached". On call ****, I finally got a different message & I was put into a waiting queue, but at least I wasn't getting hung up on. Maybe ** minutes later my call was answered & my problem was completely resolved.If you can make it to your nearest local office, I have heard*read that wait times are much more reasonable, but my disability makes leaving the house incredibly difficult. If I could have gotten to a local office, I would have. Save yourself the hassle & go in person, or pop in a DVD & prepare yourself for crazy wait times. Before yesterday I had called **, **, even ** times. Dont give up!!
GetHuman: Let's quantify your experience contacting California Disability Insurance (SDI). On a scale of 1 to 5, how easy is it go get help on a California Disability Insurance (SDI) problem?
~rainbow brite: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rainbow brite: I'd give them a three out of five on communication.
GetHuman: And what about California Disability Insurance (SDI)'s ability to quickly and effectively address your problem?
~rainbow brite: For that I would say two out of five.
GetHuman: And finally- any advice for other California Disability Insurance (SDI) customers?
~rainbow brite: Call them early in the day or late. Don't forget any personal or account information you might need for California Disability Insurance (SDI) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rainbow brite taken from his California Disability Insurance (SDI) customer service problem that occurred on November 19th, 2017.