California Employment Development Department (EDD): Admin office, he couldn't do what I needed, but...
A California Employment Development Department (EDD) customer review by GetHuman user ~edgecase from November 6th, 2017
Background on ~edgecase's case
GetHuman: ~edgecase - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~edgecase: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~edgecase a list of common California Employment Development Department (EDD) problems)
~edgecase: "Account access" was why I was trying to call.
~edgecase's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~edgecase: Admin office, he couldn't do what I needed, but it felt a little better to waste their time back, and he did point me to a way to request part of what I wanted with a web form (and thus get proof that I've been trying - I have called the *** number ** times in the past * business days and have not once been able to even start waiting on hold - another time I couldn't get through for * weeks and my claim was cancelled - so I wanted proof.)
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~edgecase: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~edgecase: I'd give them a five out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~edgecase: For that I would say three out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~edgecase: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~edgecase taken from his California Employment Development Department (EDD) customer service problem that occurred on October 28th, 2017.