California Employment Development Department (EDD): I called the number and pressed * twice before...
A California Employment Development Department (EDD) customer review by GetHuman user ~Kristen89 from November 20th, 2017
Background on ~Kristen89's case
GetHuman: ~Kristen89 - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~Kristen89: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~Kristen89 a list of common California Employment Development Department (EDD) problems)
~Kristen89: "Re-open a claim" was why I was trying to call.
~Kristen89's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kristen89: I called the number and pressed * twice before someone answered the phone. The customer service rep transferred me to my correct EDD office and I pressed * another * times before getting someone on the phone. She put me on hold immediately and then transferred me over to another rep who fixed the problem and I will receive my money within **-** hours. Before this, I had been trying for a MONTH to get a hold of the EDD office using the *** number and I couldn't even get on the wait list! The recording would tell me that there are too many people on hold and to try again later. This would happen right when they opened at *am and it was incredibly frustrating. I would recommend that everyone try this number!
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~Kristen89: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kristen89: I'd give them a three out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~Kristen89: For that I would say four out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~Kristen89: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kristen89 taken from his California Employment Development Department (EDD) customer service problem that occurred on November 12th, 2017.