California Employment Development Department (EDD): No matter what I asked, or the help I requested...
A California Employment Development Department (EDD) customer review by GetHuman user ~Debra Golding from November 17th, 2017
Background on ~Debra Golding's case
GetHuman: ~Debra Golding - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~Debra Golding: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~Debra Golding a list of common California Employment Development Department (EDD) problems)
~Debra Golding: "Claims" was why I was trying to call.
~Debra Golding's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debra Golding: No matter what I asked, or the help I requested, the person I chatted with would send me the boilerplate message with the EDD telephone number, then immediatly diconnects me from echat. The message also contains the number ***-***-****. When I called this number, the person at the state office said I had received the number in error and was not helpful.
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~Debra Golding: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debra Golding: I'd give them a five out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~Debra Golding: For that I would say four out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~Debra Golding: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debra Golding taken from his California Employment Development Department (EDD) customer service problem that occurred on November 12th, 2017.