California Employment Development Department (EDD): The trick to reaching and actually resolving ED...
A California Employment Development Department (EDD) customer review by GetHuman user ~khw1204 from November 19th, 2017
Background on ~khw1204's case
GetHuman: ~khw1204 - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~khw1204: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~khw1204 a list of common California Employment Development Department (EDD) problems)
~khw1204: "Re-open a claim" was why I was trying to call.
~khw1204's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~khw1204: The trick to reaching and actually resolving EDD issues is knowing which office is handling your claim. Mine is San Diego. I called the *** number and had to press * about ** times to stay on hold. Someone finally answered by asking my social security *. Found some information and transferred me to an adjuster. He finally resolved the issue and payments are resuming. Avoid the toll free numbers. Call this *** number, even if you don't know if San Diego is handling your claim. If they are not, they will usually tell you which office is and, with a little work, you can find a direct number and will reach a real person if you're patient. Good Luck!
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~khw1204: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~khw1204: I'd give them a two out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~khw1204: For that I would say three out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~khw1204: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~khw1204 taken from his California Employment Development Department (EDD) customer service problem that occurred on November 9th, 2017.