California Employment Development Department (EDD): At first I was confused and thought "push zero...
A California Employment Development Department (EDD) customer review by GetHuman user ~Grateful Semi-employed Person from November 28th, 2017
Background on ~Grateful Semi-employed Person's case
GetHuman: ~Grateful Semi-employed Person - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~Grateful Semi-employed Person: Sure. It was evening, on November 26th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~Grateful Semi-employed Person a list of common California Employment Development Department (EDD) problems)
~Grateful Semi-employed Person: "Eligibility question" was why I was trying to call.
~Grateful Semi-employed Person's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grateful Semi-employed Person: At first I was confused and thought "push zero to continue waiting" meant they weren't answering phones in the afternoon--but they are. This * goes to the "overpayments" office, but a lovely person transferred me to the correct office (hadn't received my benefit was the problem) and in under TWO MINUTES the matter was cleared up. So just keep pushing zero till someone picks up.
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~Grateful Semi-employed Person: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grateful Semi-employed Person: I'd give them a four out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~Grateful Semi-employed Person: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~Grateful Semi-employed Person: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grateful Semi-employed Person taken from his California Employment Development Department (EDD) customer service problem that occurred on November 26th, 2017.