California Employment Development Department (EDD): This is the second time I've called in a week w...

A California Employment Development Department (EDD) customer review by GetHuman user ~anonymous from November 23rd, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~anonymous: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
~anonymous: I used the 800-300-5616 number I found for on the GetHuman California Employment Development Department (EDD) customer phone number page I was on: California Employment Development Department (EDD) Customer Service Phone Number
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common California Employment Development Department (EDD) problems)
~anonymous: "Account access" was why I was trying to call.

~anonymous's review of California Employment Development Department (EDD) customer service

GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: This is the second time I've called in a week with the exact same thing happening to me. First time I called I waited for about * minutes, spoke with a woman who was "going to transfer me to the right department," at which time I was directed back to the same number I called in the first place, and spent ** minutes pressing "*" before hanging up with no help from any more humans.**Today I called and a gentleman answered after just ONE minute, asked for my SS*, and the exact SAME THING happened. Now I'm pressing zero and have been waiting for six minutes. **Our great tax dollars at work, ladies and gentleman. Terrible.
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his California Employment Development Department (EDD) customer service problem that occurred on November 14th, 2017.

California Employment Development Department (EDD)

3.68 of 5 stars | 244 reviews

~anonymous's California Employment Development Department (EDD) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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