California Employment Development Department (EDD): Trying to reach ANYONE to answer ANY questions...

A California Employment Development Department (EDD) customer review by GetHuman user ~Annoyed Citizen from November 19th, 2017

Background on ~Annoyed Citizen's case

GetHuman: ~Annoyed Citizen - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~Annoyed Citizen: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
~Annoyed Citizen: I used the 800-300-5616 number I found for on the GetHuman California Employment Development Department (EDD) customer phone number page I was on: California Employment Development Department (EDD) Customer Service Phone Number
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Citizen a list of common California Employment Development Department (EDD) problems)
~Annoyed Citizen: "Speak to an agent" was why I was trying to call.

~Annoyed Citizen's review of California Employment Development Department (EDD) customer service

GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Citizen: Trying to reach ANYONE to answer ANY questions about unemployment insurance is truly impossible. The agent I chatted with just gave me numbers for government officials in Sacramento, which require a security pin that I don't have. Great. More worthless phone numbers. Haven't these people heard of email? What a waste of taxes..
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~Annoyed Citizen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Citizen: I'd give them a four out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~Annoyed Citizen: For that I would say three out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~Annoyed Citizen: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Citizen taken from his California Employment Development Department (EDD) customer service problem that occurred on November 15th, 2017.

California Employment Development Department (EDD)

3.68 of 5 stars | 244 reviews

~Annoyed Citizen's California Employment Development Department (EDD) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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