California Employment Development Department (EDD): This was really no help. They have no access to...

A California Employment Development Department (EDD) customer review by GetHuman user ~Frustrated Californian from November 20th, 2017

Background on ~Frustrated Californian's case

GetHuman: ~Frustrated Californian - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~Frustrated Californian: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
~Frustrated Californian: I used the 800-300-5616 number I found for on the GetHuman California Employment Development Department (EDD) customer phone number page I was on: California Employment Development Department (EDD) Customer Service Phone Number
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Californian a list of common California Employment Development Department (EDD) problems)
~Frustrated Californian: "Claims" was why I was trying to call.

~Frustrated Californian's review of California Employment Development Department (EDD) customer service

GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Californian: This was really no help. They have no access to your records and could not even tell me how long the average processing time for a claim. They provided me a bunch of numbers to offices in the EDD, but I had the same result calling these as I had with all the numbers provided on the EDD site.
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~Frustrated Californian: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Californian: I'd give them a three out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~Frustrated Californian: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~Frustrated Californian: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Californian taken from his California Employment Development Department (EDD) customer service problem that occurred on November 10th, 2017.

California Employment Development Department (EDD)

3.68 of 5 stars | 244 reviews

~Frustrated Californian's California Employment Development Department (EDD) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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