Canon USA: I JUST GOT MY CAMERA AND IT WOULDN'T FORMAT SO...

A Canon USA customer review by GetHuman user ~jessicabaughn from November 13th, 2017

Background on ~jessicabaughn's case

GetHuman: ~jessicabaughn - can you tell our other Canon USA customers when your case took place?
~jessicabaughn: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Canon USA, and if so, how?
~jessicabaughn: I used the 800-828-4040 number I found for on the GetHuman Canon USA customer phone number page I was on: Canon USA Customer Service Phone Number
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows ~jessicabaughn a list of common Canon USA problems)
~jessicabaughn: "Technical support" was why I was trying to call.

~jessicabaughn's review of Canon USA customer service

GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jessicabaughn: I JUST GOT MY CAMERA AND IT WOULDN'T FORMAT SO I CALLED TO GET HELP AND THEY WASN'T OPEN BUT THE PEOPLE THERE FOR PRINTERS BUT NO ONE THERE FOR CAMERAS SO NOW I'LL HAVE TO WAIT ANOTHER * DAYS BEFORE I CAN GET HELP I SHOULD HAVE WENT WITH NIKON AND NOT THIS CANNON WONT DO IT AGAIN
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
~jessicabaughn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jessicabaughn: I'd give them a four out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
~jessicabaughn: For that I would say one out of five.
GetHuman: And finally- any advice for other Canon USA customers?
~jessicabaughn: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jessicabaughn taken from his Canon USA customer service problem that occurred on November 7th, 2017.

Canon USA

3.36 of 5 stars | 64 reviews

~jessicabaughn's Canon USA Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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