Canva.com: I cannot make my photo background transparent a...
A Canva.com customer review by GetHuman user GetHuman54016 from December 8th, 2017
Background on GetHuman54016's case
GetHuman: GetHuman54016 - can you tell our other Canva.com customers when your case took place?
GetHuman54016: Sure. It was morning, on December 3rd.
GetHuman: Did you reach out to Canva.com, and if so, how?
GetHuman: And which of these common Canva.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman54016 a list of common Canva.com problems)
GetHuman54016: "None of those really matches why I wanted to contact Canva.com that day." was why I was trying to contact.
GetHuman54016's review of Canva.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Canva.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman54016: I cannot make my photo background transparent and I am upgraded to the Canva work account
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman54016: I have a photo I am trying to put in PNG form and make a transparent background. I have an upgraded account but it won't let me fix this.
GetHuman: Let's quantify your experience contacting Canva.com. On a scale of 1 to 5, how easy is it go get help on a Canva.com problem?
GetHuman54016: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman54016: I'd give them a three out of five on communication.
GetHuman: And what about Canva.com's ability to quickly and effectively address your problem?
GetHuman54016: For that I would say two out of five.
GetHuman: And finally- any advice for other Canva.com customers?
GetHuman54016: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Canva.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman54016 taken from his Canva.com customer service problem that occurred on December 3rd, 2017.