Canva.com: they never notified me of my free trial ending...
A Canva.com customer review by GetHuman user GetHuman-ashxd from December 7th, 2017
Background on GetHuman-ashxd's case
GetHuman: GetHuman-ashxd - can you tell our other Canva.com customers when your case took place?
GetHuman-ashxd: Yeah. It was evening, on December 1st.
GetHuman: Did you reach out to Canva.com, and if so, how?
GetHuman: And which of these common Canva.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ashxd a list of common Canva.com problems)
GetHuman-ashxd: "None of those really matches why I wanted to contact Canva.com that day." was why I was trying to contact.
GetHuman-ashxd's review of Canva.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Canva.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ashxd: they never notified me of my free trial ending and charged me
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-ashxd: I have not received any email nor was I aware that my free trial was ending but they still charged my account.
GetHuman: Let's quantify your experience contacting Canva.com. On a scale of 1 to 5, how easy is it go get help on a Canva.com problem?
GetHuman-ashxd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ashxd: I'd give them a five out of five on communication.
GetHuman: And what about Canva.com's ability to quickly and effectively address your problem?
GetHuman-ashxd: For that I would say five out of five.
GetHuman: And finally- any advice for other Canva.com customers?
GetHuman-ashxd: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Canva.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ashxd taken from his Canva.com customer service problem that occurred on December 1st, 2017.