Capital One Auto Finance: They are totally lacking in judgment and they d...
A Capital One Auto Finance customer review by GetHuman user ~Ms.Navy from November 24th, 2017
Background on ~Ms.Navy's case
GetHuman: ~Ms.Navy - can you tell our other Capital One Auto Finance customers when your case took place?
~Ms.Navy: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms.Navy a list of common Capital One Auto Finance problems)
~Ms.Navy: "Request a loan" was why I was trying to call.
~Ms.Navy's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms.Navy: They are totally lacking in judgment and they do not make the notes that they say they will make to the account. They are disrespectful and extremely rude. They made my mother cry and she is now at E.R. with severe chest pains because of the jerk! Do not let yourself be caught up with Capital One.
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~Ms.Navy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms.Navy: I'd give them a four out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~Ms.Navy: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~Ms.Navy: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms.Navy taken from his Capital One Auto Finance customer service problem that occurred on November 18th, 2017.