Capital One Credit Card: I am a customer for over ** years who has never...
A Capital One Credit Card customer review by GetHuman user ~Angry Customer from November 9th, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other Capital One Credit Card customers when your case took place?
~Angry Customer: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common Capital One Credit Card problems)
~Angry Customer: "Complaint" was why I was trying to call.
~Angry Customer's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: I am a customer for over ** years who has never missed or been late with a payment, yet Cap* decided to double my interest rate and reduce my credit line. Maybe if they did not spend so much on celebrity TV advertising they could attend to their customers. I will pay off my card and only use it twice a year to avoid their fees.
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~Angry Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his Capital One Credit Card customer service problem that occurred on October 31st, 2017.