Capital One Credit Card: Transferred numerous times to various departmen...
A Capital One Credit Card customer review by GetHuman user ~disgruntled canuck from October 31st, 2017
Background on ~disgruntled canuck's case
GetHuman: ~disgruntled canuck - can you tell our other Capital One Credit Card customers when your case took place?
~disgruntled canuck: Yes. It was afternoon, on October 28th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled canuck a list of common Capital One Credit Card problems)
~disgruntled canuck: "Complaint" was why I was trying to call.
~disgruntled canuck's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled canuck: Transferred numerous times to various departments, then got cut off after being given the runaround for ** minutes. Most of their workers are non-English & very hard to understand. Called them back & went through the same bullsh*t to end up being transferred to a totally different company! This was over putting in a claim for them extending the manufacturer's warranty. They farm these requests out, apparently.
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~disgruntled canuck: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled canuck: I'd give them a four out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~disgruntled canuck: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~disgruntled canuck: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled canuck taken from his Capital One Credit Card customer service problem that occurred on October 28th, 2017.