Capital One Credit Card: paid off my (our accounts) called to close the...
A Capital One Credit Card customer review by GetHuman user GetHuman-250281 from November 20th, 2017
Background on GetHuman-250281's case
GetHuman: GetHuman-250281 - can you tell our other Capital One Credit Card customers when your case took place?
GetHuman-250281: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-250281 a list of common Capital One Credit Card problems)
GetHuman-250281: "Update Account Information" was why I was trying to call.
GetHuman-250281's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-250281: paid off my (our accounts) called to close the accounts, being told that information fork closing statement will be sent in the mail, instead receive a new monthly charge and late fee ...yes, after closing the accounts ** days ago.
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
GetHuman-250281: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-250281: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
GetHuman-250281: For that I would say four out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
GetHuman-250281: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-250281 taken from his Capital One Credit Card customer service problem that occurred on November 11th, 2017.