Capital One Credit Card: Terrible treatment by Capital One concerning a...
A Capital One Credit Card customer review by GetHuman user GetHuman-gteam11 from December 1st, 2017
Background on GetHuman-gteam11's case
GetHuman: GetHuman-gteam11 - can you tell our other Capital One Credit Card customers when your case took place?
GetHuman-gteam11: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gteam11 a list of common Capital One Credit Card problems)
GetHuman-gteam11: "Complaint" was why I was trying to call.
GetHuman-gteam11's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gteam11: Terrible treatment by Capital One concerning a Hold placed on my card when full balance was paid and not posted properly!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-gteam11: I spent an hour and a half trying to get hold released and my payment posted correctly!!!*In the hour and a half I spoke to * agents, three different supervisors, and one Senior Supervisor and was "dropped" by the phone system three times! Once while a supervisor had me on a three way call with my bank to verify that my payment had been posted to my account as paid. One supervisor left to go home before trying to solve my problem!*The Senior Supervisor took my phone number an assured ma a return phone call when problem was resolved, still waiting for her call three days later. Left messages for Senior Super, Katie-***-***-****!! My account is still declined on Jan. *nd, three days later!!
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
GetHuman-gteam11: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gteam11: I'd give them a two out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
GetHuman-gteam11: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
GetHuman-gteam11: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gteam11 taken from his Capital One Credit Card customer service problem that occurred on November 21st, 2017.