I cannot believe Capital One will charge...
A Capital One customer review by GetHuman user ~patricia N. campos from November 14th, 2017
Background on ~patricia N. campos's case
GetHuman: ~patricia N. campos - can you tell our other Capital One customers when your case took place?
~patricia N. campos: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~patricia N. campos a list of common Capital One problems)
~patricia N. campos: "Setup an account" was why I was trying to call.
~patricia N. campos's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patricia N. campos: I cannot believe Capital One will charge $*.** for membership. I don't us customers should pay membership after giving you our business. WE as customers understand the interest that is charge to us but membership and interest Capital One after giving you our business is ridiculous. I cancel my credit card with Capital One. Also I did not know I was paying $*.** for membership and Capital One reported me to the Credit bureau for $*.** stupid dollars that was remaining balance on my acct. I will put this on my facebook to notice people and customers be aware of this....
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~patricia N. campos: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patricia N. campos: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~patricia N. campos: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One customers?
~patricia N. campos: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patricia N. campos taken from his Capital One customer service problem that occurred on November 5th, 2017.