Capital One: I overpaid my bill and it's going to take up to...
A Capital One customer review by GetHuman user ~Addison D. Wightman sr. from November 18th, 2017
Background on ~Addison D. Wightman sr.'s case
GetHuman: ~Addison D. Wightman sr. - can you tell our other Capital One customers when your case took place?
~Addison D. Wightman sr.: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Addison D. Wightman sr. a list of common Capital One problems)
~Addison D. Wightman sr.: "Lower my rate" was why I was trying to call.
~Addison D. Wightman sr.'s review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Addison D. Wightman sr.: I overpaid my bill and it's going to take up to * weeks to be reimbursed. I think that is a bad taste in the mouth. If it* takes that long I'll never use the card again-your future finance charges lost.
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Addison D. Wightman sr.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Addison D. Wightman sr.: I'd give them a three out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Addison D. Wightman sr.: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Addison D. Wightman sr.: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Addison D. Wightman sr. taken from his Capital One customer service problem that occurred on November 15th, 2017.