Capital One: Mari answered immediately, stayed on hold with...

A Capital One customer review by GetHuman user ~bah humbug from November 22nd, 2017

Background on ~bah humbug's case

GetHuman: ~bah humbug - can you tell our other Capital One customers when your case took place?
~bah humbug: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Capital One, and if so, how?
~bah humbug: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~bah humbug a list of common Capital One problems)
~bah humbug: "Setup an account" was why I was trying to call.

~bah humbug's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bah humbug: Mari answered immediately, stayed on hold with me while trying to get to the correct dept, Crystal in Disputes did a *nd request, so hopefully I'll have what is mine in the next two weeks. At least I have a new ph* and can say that this one definitely worked.
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~bah humbug: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bah humbug: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~bah humbug: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One customers?
~bah humbug: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bah humbug taken from his Capital One customer service problem that occurred on November 16th, 2017.

Capital One

2.55 of 5 stars | 140 reviews

~bah humbug's Capital One Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One in any way.

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