Capital One: This phone number is only for Credit Card infor...
A Capital One customer review by GetHuman user ~Anon from November 16th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Capital One customers when your case took place?
~Anon: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Capital One problems)
~Anon: "Payment Inquiry" was why I was trying to call.
~Anon's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: This phone number is only for Credit Card information. A nice woman answered right away, then transferred me to the banking department. I waited a minute or two until another woman answered. She then asked me for some personal information before putting me on hold for "at least a minute" (turned out to be five or six) to access my account. She finally came back on the line to tell me that my funds would be available tomorrow. My reason for calling was to find out why a posted transaction was still not included in my available balance after * days. She told me she did not know why, and that's just how long it takes.
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Capital One customer service problem that occurred on November 12th, 2017.