Capital One: No answer. Only a constant message in upper le...

A Capital One customer review by GetHuman user ~Mitch White from November 22nd, 2017

Background on ~Mitch White's case

GetHuman: ~Mitch White - can you tell our other Capital One customers when your case took place?
~Mitch White: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Capital One, and if so, how?
~Mitch White: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Mitch White a list of common Capital One problems)
~Mitch White: "Complaint" was why I was trying to call.

~Mitch White's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mitch White: No answer. Only a constant message in upper left hand corner of chat box that says: sorry, working with other customers...try back in a few minutes.
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Mitch White: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mitch White: I'd give them a three out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Mitch White: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Mitch White: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mitch White taken from his Capital One customer service problem that occurred on November 12th, 2017.

Capital One

2.55 of 5 stars | 140 reviews

~Mitch White's Capital One Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One in any way.

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