got a moldy capri sun, took a big sip of vinega...
A Capri Sun customer review by GetHuman user ~greymongel from November 24th, 2017
Background on ~greymongel's case
GetHuman: ~greymongel - can you tell our other Capri Sun customers when your case took place?
~greymongel: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Capri Sun, and if so, how?
GetHuman: And which of these common Capri Sun customer issues best describes the reason you wanted to talk to them?
(Shows ~greymongel a list of common Capri Sun problems)
~greymongel: "Complaint" was why I was trying to call.
~greymongel's review of Capri Sun customer service
GetHuman: So how would you sum up your experience for GetHuman's Capri Sun customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greymongel: got a moldy capri sun, took a big sip of vinegar tasting nastiness, took photo of clogged blsck mass at straw entrance of pouch....wish i looked at the bootm of the clear pouch first i would of seen it was black with particles floating in it....said they call me back and wanted to send someone to pick the pouch and box up....gave me a refund on my purchase....kind of understandable it can happen, but still wont be drinking one for awhile **
GetHuman: Let's quantify your experience contacting Capri Sun. On a scale of 1 to 5, how easy is it go get help on a Capri Sun problem?
~greymongel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greymongel: I'd give them a one out of five on communication.
GetHuman: And what about Capri Sun's ability to quickly and effectively address your problem?
~greymongel: For that I would say four out of five.
GetHuman: And finally- any advice for other Capri Sun customers?
~greymongel: Call them early in the day or late. Don't forget any personal or account information you might need for Capri Sun to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greymongel taken from his Capri Sun customer service problem that occurred on November 22nd, 2017.