CarFax: I am still waiting for a call. The advertiseme...
A CarFax customer review by GetHuman user ~Car Fax Police from November 26th, 2017
Background on ~Car Fax Police's case
GetHuman: ~Car Fax Police - can you tell our other CarFax customers when your case took place?
~Car Fax Police: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~Car Fax Police a list of common CarFax problems)
~Car Fax Police: "Dispute a Report" was why I was trying to contact.
~Car Fax Police's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Car Fax Police: I am still waiting for a call. The advertisement said unlimited reports, but the fine print says it is only for license plate checks and not VIN checks. What owner in their right mind would publish their tag number on line. Furthermore, dealers don't have tags on their cars. It is very deceptive. Classic bait and switch.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~Car Fax Police: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Car Fax Police: I'd give them a one out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~Car Fax Police: For that I would say five out of five.
GetHuman: And finally- any advice for other CarFax customers?
~Car Fax Police: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Car Fax Police taken from his CarFax customer service problem that occurred on November 18th, 2017.