CarFax: Total waste of time. A circular information nig...
A CarFax customer review by GetHuman user ~William from November 20th, 2017
Background on ~William's case
GetHuman: ~William - can you tell our other CarFax customers when your case took place?
~William: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~William a list of common CarFax problems)
~William: "Overcharge on Account" was why I was trying to contact.
~William's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~William: Total waste of time. A circular information nightmare. just keeps sending you back to *** number or worthless website. refuses to allow a carfax human being to speak with you directly. major accident(per actual dealer receipts) on used car I purchased was not listed*found on carfax!! Carfax guarantee is worthless
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~William: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~William: I'd give them a five out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~William: For that I would say four out of five.
GetHuman: And finally- any advice for other CarFax customers?
~William: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~William taken from his CarFax customer service problem that occurred on November 14th, 2017.