CarFax: you put my truck on this for what im the one si...
A CarFax customer review by GetHuman user ~brenda from November 25th, 2017
Background on ~brenda 's case
GetHuman: ~brenda - can you tell our other CarFax customers when your case took place?
~brenda : Yup. It was evening, on November 21st.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~brenda a list of common CarFax problems)
~brenda : "Question" was why I was trying to contact.
~brenda 's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brenda : you put my truck on this for what im the one single owner and NO WRECK ever happened someone broke my tail, lite out how does that turn into a WRECK?? YOU GUYS SHOULD CHECK WITH THE OWNER BEFORE YOU PUT PEOPLE's VEHICHLE ON YOUR SITE.. in my case your WRONG...im very po ed at you all.. someone should call me....
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~brenda : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brenda : I'd give them a one out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~brenda : For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
~brenda : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brenda taken from his CarFax customer service problem that occurred on November 21st, 2017.