CarFax: You can't get through to a chat rep. They must...
A CarFax customer review by GetHuman user GetHuman-289148 from November 28th, 2017
Background on GetHuman-289148's case
GetHuman: GetHuman-289148 - can you tell our other CarFax customers when your case took place?
GetHuman-289148: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289148 a list of common CarFax problems)
GetHuman-289148: "Overcharge on Account" was why I was trying to contact.
GetHuman-289148's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289148: You can't get through to a chat rep. They must have * people on staff. When you email them they don't seem to address all of your questions.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
GetHuman-289148: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289148: I'd give them a two out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
GetHuman-289148: For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
GetHuman-289148: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289148 taken from his CarFax customer service problem that occurred on November 21st, 2017.