CarFax redirect caller to email for emergency r...
A CarFax customer review by GetHuman user ~eric zhang from November 24th, 2017
Background on ~eric zhang's case
GetHuman: ~eric zhang - can you tell our other CarFax customers when your case took place?
~eric zhang: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~eric zhang a list of common CarFax problems)
~eric zhang: "Question" was why I was trying to contact.
~eric zhang's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eric zhang: CarFax redirect caller to email for emergency request, really?!! Never have anyone but force you to leave message and no one ever response to the call. CarFax is not customer oriented.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~eric zhang: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eric zhang: I'd give them a one out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~eric zhang: For that I would say two out of five.
GetHuman: And finally- any advice for other CarFax customers?
~eric zhang: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eric zhang taken from his CarFax customer service problem that occurred on November 21st, 2017.