Carbonite*First date of Purchase: February...

A Carbonite customer review by GetHuman user ~Sonie C from November 7th, 2017

Background on ~Sonie C's case

GetHuman: ~Sonie C - can you tell our other Carbonite customers when your case took place?
~Sonie C: Yup. It was morning, on October 30th.
GetHuman: Did you reach out to Carbonite, and if so, how?
~Sonie C: I used the 877-665-4466 number I found for on the GetHuman Carbonite customer phone number page I was on: Carbonite Customer Service Phone Number
GetHuman: And which of these common Carbonite customer issues best describes the reason you wanted to talk to them?
(Shows ~Sonie C a list of common Carbonite problems)
~Sonie C: "Repairs" was why I was trying to call.

~Sonie C's review of Carbonite customer service

GetHuman: So how would you sum up your experience for GetHuman's Carbonite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sonie C: Carbonite*First date of Purchase: February **, *****Second renewal date: February **, ******First time I tried to Restore backed up files: September *****(prior to this I thought all items were backed up AND AS LONG AS I DID NOT NEED MY FILES EVERYTHING SEEMED TO BE OKAY *€“ my account showed over **,*** files backed up *€“ so I THOUGHT I was safe *€“ WRONG, WRONG, WRONG!!)**Carbonite*€*s false advertising claims are numerous on their website. THE FACTS: They could NOT restore ANY OF MY FILES EVEN AFTER HOURS ON WITH TECH SUPPORT!! They could not tell me WHY my account showed over **,*** files backed up BUT could not find any. Because I had saved a few files to my *€*C*€* drive the jumped on that and said *€*oh well it*€*s your fault because we don*€*t back up the *€*C*€* drive only document files.*€* Firstly, how would I know it would not back up FILES located on *€*C*€* drive, secondly that only represented a small portion of the files saved to my documents. **I ha
GetHuman: Let's quantify your experience contacting Carbonite. On a scale of 1 to 5, how easy is it go get help on a Carbonite problem?
~Sonie C: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sonie C: I'd give them a five out of five on communication.
GetHuman: And what about Carbonite's ability to quickly and effectively address your problem?
~Sonie C: For that I would say five out of five.
GetHuman: And finally- any advice for other Carbonite customers?
~Sonie C: Call them early in the day or late. Don't forget any personal or account information you might need for Carbonite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sonie C taken from his Carbonite customer service problem that occurred on October 30th, 2017.

Carbonite

5.00 of 5 stars | 15 reviews

~Sonie C's Carbonite Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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