Carbonite: The numerous chat sessions I initiated were tim...

A Carbonite customer review by GetHuman user ~K1 and done from November 8th, 2017

Background on ~K1 and done's case

GetHuman: ~K1 and done - can you tell our other Carbonite customers when your case took place?
~K1 and done: Yup. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Carbonite, and if so, how?
~K1 and done: I used the 877-665-4466 number I found for on the GetHuman Carbonite customer phone number page I was on: Carbonite Customer Service Phone Number
GetHuman: And which of these common Carbonite customer issues best describes the reason you wanted to talk to them?
(Shows ~K1 and done a list of common Carbonite problems)
~K1 and done: "Repairs" was why I was trying to call.

~K1 and done's review of Carbonite customer service

GetHuman: So how would you sum up your experience for GetHuman's Carbonite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~K1 and done: The numerous chat sessions I initiated were timed out after about an hour. When I finally got a tech support they had absolutely no idea how to solve the problem. Instead of working to figure it out or get help they blamed the company credit card for the problem and offered only 'brush off' solutions. During this time I actually figured out how to fix the problem then told the tech what it was and how to better help the next customer with the same issue. Carbonite should send me a check for training their CS reps. What a joke. My business will be going elsewhere!
GetHuman: Let's quantify your experience contacting Carbonite. On a scale of 1 to 5, how easy is it go get help on a Carbonite problem?
~K1 and done: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~K1 and done: I'd give them a five out of five on communication.
GetHuman: And what about Carbonite's ability to quickly and effectively address your problem?
~K1 and done: For that I would say five out of five.
GetHuman: And finally- any advice for other Carbonite customers?
~K1 and done: Call them early in the day or late. Don't forget any personal or account information you might need for Carbonite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~K1 and done taken from his Carbonite customer service problem that occurred on November 1st, 2017.

Carbonite

5.00 of 5 stars | 15 reviews

~K1 and done's Carbonite Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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