Carbonite: This piece of junk software quits on me all the...

A Carbonite customer review by GetHuman user ~Jeannie807 from November 4th, 2017

Background on ~Jeannie807's case

GetHuman: ~Jeannie807 - can you tell our other Carbonite customers when your case took place?
~Jeannie807: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to Carbonite, and if so, how?
~Jeannie807: I used the 877-665-4466 number I found for on the GetHuman Carbonite customer phone number page I was on: Carbonite Customer Service Phone Number
GetHuman: And which of these common Carbonite customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeannie807 a list of common Carbonite problems)
~Jeannie807: "Warranty claim" was why I was trying to call.

~Jeannie807's review of Carbonite customer service

GetHuman: So how would you sum up your experience for GetHuman's Carbonite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeannie807: This piece of junk software quits on me all the time- every time i come back from vacation I have to call customer service and stay on the line for an hour or MORE to get it back running again, I'd never use this again. According to the carbonite people, i should leave my precious MAC computer ON for a couple weeks, allowing it to be susceptible to power surges, outages, etc. Won't happen.
GetHuman: Let's quantify your experience contacting Carbonite. On a scale of 1 to 5, how easy is it go get help on a Carbonite problem?
~Jeannie807: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeannie807: I'd give them a five out of five on communication.
GetHuman: And what about Carbonite's ability to quickly and effectively address your problem?
~Jeannie807: For that I would say five out of five.
GetHuman: And finally- any advice for other Carbonite customers?
~Jeannie807: Call them early in the day or late. Don't forget any personal or account information you might need for Carbonite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeannie807 taken from his Carbonite customer service problem that occurred on October 25th, 2017.

Carbonite

5.00 of 5 stars | 15 reviews

~Jeannie807's Carbonite Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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