Cardpool
A CardPool customer review by GetHuman user GetHuman49243 from December 7th, 2017
Background on GetHuman49243's case
GetHuman: GetHuman49243 - can you tell our other CardPool customers when your case took place?
GetHuman49243: Yes. It was middle of the night, on December 4th.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman49243 a list of common CardPool problems)
GetHuman49243: "Buying Cards" was why I was trying to call.
GetHuman49243's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman49243: Cardpool
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman49243: One of their kiosk machines ate my Target gift card that had $***.** on it, and now I'm left having to wait *-** business days to get a check in the mail !
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
GetHuman49243: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman49243: I'd give them a two out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
GetHuman49243: For that I would say three out of five.
GetHuman: And finally- any advice for other CardPool customers?
GetHuman49243: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman49243 taken from his CardPool customer service problem that occurred on December 4th, 2017.