CardPool: havent received my check yet
A CardPool customer review by GetHuman user GetHuman41670 from December 7th, 2017
Background on GetHuman41670's case
GetHuman: GetHuman41670 - can you tell our other CardPool customers when your case took place?
GetHuman41670: Yeah. It was evening, on December 5th.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman41670 a list of common CardPool problems)
GetHuman41670: "Refund" was why I was trying to call.
GetHuman41670's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman41670: havent received my check yet
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman41670: I sent my card in over a month ago, got email that I put the total in wrong for the gift card, it was $** instead of the $** I put. cardpool emailed me to let me know this I responded back, and still haven't received any confirmation that I will be getting my money anytime soon.
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
GetHuman41670: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman41670: I'd give them a five out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
GetHuman41670: For that I would say two out of five.
GetHuman: And finally- any advice for other CardPool customers?
GetHuman41670: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman41670 taken from his CardPool customer service problem that occurred on December 5th, 2017.