Care Credit: Told * interest for ** mos, partial bal being c...
A Care Credit customer review by GetHuman user GetHuman22429 from December 5th, 2017
Background on GetHuman22429's case
GetHuman: GetHuman22429 - can you tell our other Care Credit customers when your case took place?
GetHuman22429: Yes. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman22429 a list of common Care Credit problems)
GetHuman22429: "Get insurance" was why I was trying to call.
GetHuman22429's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman22429: Told * interest for ** mos, partial bal being charged interest. What are those charges
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman22429: Emergency veterinary surgery in July **** and follow ups on care credit acct. told was zero interest if paid in full within ** mos. third billing shows partial balance being subject to interest charges, also amounts shown don't add up. Vet clinic has already been visited for overcharging me and now I have these charges showing up in odd amounts and outside of the * interest terms I agreed to. What gives?
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
GetHuman22429: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman22429: I'd give them a four out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
GetHuman22429: For that I would say five out of five.
GetHuman: And finally- any advice for other Care Credit customers?
GetHuman22429: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman22429 taken from his Care Credit customer service problem that occurred on November 30th, 2017.