Care Credit: Dissatisfaction of customer service
A Care Credit customer review by GetHuman user GetHuman-mkelley from December 1st, 2017
Background on GetHuman-mkelley's case
GetHuman: GetHuman-mkelley - can you tell our other Care Credit customers when your case took place?
GetHuman-mkelley: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mkelley a list of common Care Credit problems)
GetHuman-mkelley: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-mkelley's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mkelley: Dissatisfaction of customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-mkelley: Talked to customer service and was told one thing, paid money to get care active and then was told that this could not happen. And I know my phone conversation was taped because I was told that it was. Very unsatisfied with treatment I got!
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
GetHuman-mkelley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mkelley: I'd give them a two out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
GetHuman-mkelley: For that I would say three out of five.
GetHuman: And finally- any advice for other Care Credit customers?
GetHuman-mkelley: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mkelley taken from his Care Credit customer service problem that occurred on November 22nd, 2017.