Care Credit: I'd been trying for half an hour trying to get...
A Care Credit customer review by GetHuman user GetHuman-199982 from November 17th, 2017
Background on GetHuman-199982's case
GetHuman: GetHuman-199982 - can you tell our other Care Credit customers when your case took place?
GetHuman-199982: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199982 a list of common Care Credit problems)
GetHuman-199982: "Technical Support" was why I was trying to call.
GetHuman-199982's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199982: I'd been trying for half an hour trying to get a person, i tried several numbers and they were only the same automated responses. Finally I tried the *-***-***-**** and kept pressing the * button. I was able to understand the representative, I think I had an American. But SOOOOOOOOO frustrating just to get through!!!!!! I think they're hoping people will give up and just settle.
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
GetHuman-199982: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199982: I'd give them a five out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
GetHuman-199982: For that I would say two out of five.
GetHuman: And finally- any advice for other Care Credit customers?
GetHuman-199982: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199982 taken from his Care Credit customer service problem that occurred on November 12th, 2017.