Care.com: ***-***-**** is not in service. Tried two othe...

A Care.com customer review by GetHuman user ~potential customer from November 20th, 2017

Background on ~potential customer's case

GetHuman: ~potential customer - can you tell our other Care.com customers when your case took place?
~potential customer: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Care.com, and if so, how?
~potential customer: I used the 877-227-3115 number I found for on the GetHuman Care.com customer phone number page I was on: Care.com Customer Service Phone Number
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~potential customer a list of common Care.com problems)
~potential customer: "Cancel service" was why I was trying to call.

~potential customer's review of Care.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~potential customer: ***-***-**** is not in service. Tried two other numbers all of which give machine loop answers. Care.com should be I DONT CARE TO SPEAK WITH YOU OR I WONT HELP YOU. Very bad customer service. NEVER USE CARE.COM
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~potential customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~potential customer: I'd give them a two out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~potential customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~potential customer: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~potential customer taken from his Care.com customer service problem that occurred on November 14th, 2017.

Care.com

2.10 of 5 stars | 238 reviews
Care.com ReviewsCare.com's Phone NumberAll Care.com contact info

~potential customer's Care.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Care.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Care.com in any way.

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