Care.com: Very helpful and kind representative, Alison. A...
A Care.com customer review by GetHuman user ~Tere Castro from November 25th, 2017
Background on ~Tere Castro's case
GetHuman: ~Tere Castro - can you tell our other Care.com customers when your case took place?
~Tere Castro: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Tere Castro a list of common Care.com problems)
~Tere Castro: "Account Access" was why I was trying to call.
~Tere Castro's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tere Castro: Very helpful and kind representative, Alison. Answered all my questions and made suggestions to improve my profile
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Tere Castro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tere Castro: I'd give them a four out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Tere Castro: For that I would say five out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Tere Castro: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tere Castro taken from his Care.com customer service problem that occurred on November 20th, 2017.