Care.com: This company has its rules backwards . I just r...
A Care.com customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous 's case
GetHuman: ~Anonymous - can you tell our other Care.com customers when your case took place?
~Anonymous : Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Care.com problems)
~Anonymous : "Update Account Info" was why I was trying to call.
~Anonymous 's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : This company has its rules backwards . I just recently worked for a family that were crazy and i would witness them doing things to get other people fired. The moat horrific thing that happened is the father said sexual comments to me and other things i wish not to discuss. This incident just occurred on Thursday march ** and i quit that minute when this man was coming at me like that. He had my mom and i kicked off care.com for god knows what reason, probably one of his lies he told - but in the meantime i have been to the police about this matter and handles that end but care.com has not removed this family ( does that*Make any sense ) ?
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Anonymous : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a two out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Anonymous : For that I would say five out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Care.com customer service problem that occurred on November 19th, 2017.